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We're recalling and replacing the Microsoft AC power cord for the original Surface Pro, Surface Pro 2, and certain Surface Pro 3 devices. We have details for you about what devices are included in the recall and, if your Surface Pro power cord is eligible, how to order a free replacement.

Parts eligible for replacement

This recall applies to AC power cords for these devices sold before March 15, 2015:

• Original Surface Pro

• Surface Pro 2

• Surface Pro 3

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Here's the power cord we're replacing

Order a replacement power cord

If your Surface Pro power cord is affected by the recall, the fastest way to get a replacement is to order online. Go to AC Power Cord, sign in with your Microsoft account, and then follow the steps to complete the process.

Note: If you have any issues while ordering online, give us a call.

Surface for Business

Surface for Business customers who are placing bulk orders should contact us. There will be no charges for replacement AC cords for your eligible Surface devices.

Important:

• Microsoft will provide one AC power cord replacement free of charge for each of your eligible Surface Pro devices. No proof of damage is required to receive a replacement AC power cord.

• If you have more than one Surface Pro device, we need a replacement order for each one.

Frequently asked questions

How do I know if I qualify for a free replacement AC power cord (the cord that plugs into an electrical outlet)?

Original Surface Pro and Pro 2 customers
All original Surface Pro and Surface Pro 2 customers qualify to order one free replacement AC power cord (the cord that you plug into an electrical outlet) for each eligible Surface you own, without proof of damage. The AC power cord can be unplugged from the power supply.

Surface Pro 3 customers
Only customers with Surface Pro 3 devices purchased before March 15, 2015 qualify. Newer Surface Pro 3 devices already have the new-style AC power cord. If you have an old-style AC power cord, you can order one free replacement AC power cord, for each eligible Surface Pro 3 you own, without proof of damage.

Check to see whether you already have a new-style AC power cord (the cord you plug into an electrical outlet). If you already have a new-style AC power cord as shown below, you do not need a replacement, and no further action is needed.

What do you mean by 'damage'?

Stronghold hd v2 0 0 4 os x. Damage might occur over time if AC power cords are, for example, sharply and repeatedly bent or tightly wrapped. Damage also includes cracking, fraying, or bulging. Damaged power cords can overheat, creating a potential fire or shock hazard.

Even if you don't see damage to your AC power cord, Microsoft is asking all original Surface Pro, Surface Pro 2 customers, and pre-March 15, 2015, Surface Pro 3 customers to order a free replacement AC power cord.

For info on how to prevent damage to your Surface power cords, see Clean and care for your Surface.

What if my power cord isn't working, but I don't see any obvious damage?

If you have concerns about your AC power cord, contact us.

Can I instead contact the store where I bought my Surface to get a replacement?

No. To receive a replacement AC power cord, you'll need to request a replacement below.

When will I receive my new power cord after I request it?

Your replacement AC power cord will arrive within approximately 7 to 10 business days. As soon as we receive your request, we'll send you an email message with order status and tracking information.

Can I continue to use the AC power cord safely until I get a replacement?

https://chase-download.mystrikingly.com/blog/free-online-voice-recorder-editor-no-download. If you have an original Surface Pro or Surface Pro 2, or a pre-March 15, 2015 Surface Pro 3, we advise you to cease using your AC cord while you wait for a replacement.

Is there a limit to how many power cords I can get?

Microsoft will provide, without proof of damage, one AC power cord free of charge for each eligible Surface Pro model that you own.

What should I do with my old power cord?

If you have an original Surface Pro or Surface Pro 2, or a pre-March 15, 2015 Surface Pro 3, you should stop using your AC power cord. When you request a new-style AC power cord, you aren't required to send in your old power cord to receive a replacement. Go ahead and discard or recycle your old-style AC power cord according to local requirements.

Can I just return my Surface and get a refund or a replacement?

Is the replacement AC cord different from the original?

The free replacement AC cords we are providing are designed to current industry standards and use industry standard materials. They also contain strain-relief improvements in the AC cord's attachment to the plug ends that should further reduce the likelihood of damage when the cords are repeatedly wrapped too tightly, twisted, or pulled. For info on how to care for your Surface Pro power cord, see Clean and care for your Surface.

Are the power cords being redesigned to prevent any future damage?

We're always looking to improve the design of our products. For example, Surface Pro 3 devices sold after March 15, 2015, already have the new-style AC power cord.

What happens if I choose not to replace my power cord? Will it void my warranty?

No. This recall doesn't affect your warranty. However, power cords that are bent sharply or wrapped tightly might become damaged. Damaged power cords have the potential to overheat, posing a potential fire or shock hazard.

If I purchased Microsoft Complete with my Surface, does this return affect my status under Microsoft Complete?

No. Replacement of the AC power cord doesn't change the status of your Microsoft Complete Accident Protection.

Microsoft Surface Pro 3, 4 and Book has a lot of improvements in term of battery life. However, if you are working on the processor and graphics-intensive tasks, your battery will be drained so quickly and give you only 2 to 3 hours of battery life. If you need to stay long in a classroom or a meeting and need to handle heavy tasks you will need to use an external power bank to charge your Surface while you're working.

Quick Comparison

1Surface Charing Cable

There are a lot of power banks out there that can charge your Surface devices. What you need to check out is to find a portable power pack with a 12V DC port output and a Surface charging cable made specifically for Surface Pro 3, 4 and Book. Here are our recommend Surface charging cables you can buy on Amazon:

Remember that, some power packs already included a Surface charging cable, so you don't need to purchase it separately. Microsoft excel free download. Now it's time to check out our recommended power bank for charging your Surface devices.

Note Battery cells that are used in most power bank has a voltage of 3.7 V. So, to find out how much total capacity in Wh of the power bank, you will need to follow the following formula:

2Surface Pro 4 with Intel Core M3 Special Note

The Microsoft Surface Pro 4 with Intel Core M3 is the real fanless professional PC. This Surface model has some unique from all Surface Pro 3, Pro 4, and Book models including power supply specification. The Surface Pro 4 with Intel Core M3 is using a 15V voltage power supply for charging rather than a 12V voltage that is used in other models. So, you need to pay attention if you are using the Surface Pro 4 with Core M3.

Now you need to make sure that the power bank output voltage will work with your Surface Pro 4 with Core M3. The compatible power bank needs to provide 15 volts output option.

1 BatPower ProE 2 ES7/ES10/ES15

• Compatible with all Surface PCs
  • Surface Pro 3/Pro 4/Pro (2017)/Laptop
  • Surface Book/Book 2 13.5/15-inch
  • Surface RT/2/Pro/Pro 2 (cable not included)
• Battery capacity
  • 26,800/40,000/56,000 mAh (98/148/210 Wh)
• Available Ports
  • 1 x DC out – 12/15V max 90W
  • 1 x QC 3.0 • 2 x 5V/12 W USB ports
  • 1 x DC-in • 1 x Micro USB in
• Included a 90W power adapter
  • Fast charge power bank or Surface individually
  • Charge power bank and Surface simultaneously
• Inside the box
  • BatPower ProE 2 • S90 Slim 90W adapter
  • Surface Pro charging cable • USB-A to USB-C cable • USB-A to Micro USB cable

To get started, the BatPower has finally released its latest version of its ProE portable power bank series after the original version ran out stock for a while ago. The BatPower ProE 2 is now even better with the modern design for better portability. On top of that, the updated version also upgrades its power adapter's power up to 90W instead of 65W on the older one.

One outstanding feature that ProE carries on is the ability to use the included 90W power adapter to fast charge the power bank and Surface devices separately or simultaneously. As a result, on a single purchase, you will get both a portable battery pack and a power adapter.

2 Qi-infinity™ 35,000 mAh Powerbank

• Support 12V output for Surface Pro 3/4/Book.
• Support 15V output for Surface Pro 4 with Intel Core m3.
• Support Qualcomm Quick Charge 2.0.
• Battery capacity – 35,000 mAh.
• Included a 90W power supply.
• Included a Surface charging cable.

The Qi-infinity power bank features a large 35,000 mAh capacity and 12V and 15V DC output for Surface Pro 3, Pro 4, and Surface Book. The surface charging cable is already included in this product package. It also has multiple USB ports for charging your phones, tablets, and other accessories. On top of that, it also supports Qualcomm Quick Charge 2.0 for fast charging all QC 2.0 compatible devices.

In addition, this product also has a fast AC adapter that can be used to fast charge the battery pack. Moreover, the charger can also be used to charge your Surface devices as well with power up to 90W.

3 GISSARAL Portable External Battery Charger for Surface Devices

• Support 12V output for Surface Pro 3-7/Book/Book 2/Laptop.
• Support 15V output for Surface Pro 4/ (2017) with Intel Core m3.
• 3 x Fast IQ USB ports and 1 x Quick Charge port.
• Available in 24,000 mAh and 35,000 mAh.
• Included a fast charge power supply.
• Included a Surface charging cable.

4 RAVPower 23000mAh Portable Charger Power Bank External Battery Pack

• Support 9/12/16/19/20V output.
• Support 12V output for Surface Pro 3/4/Book.
• Battery capacity – 23,000 mAh.

• Can't charge Surface Pro 4 with Intel Core M3.
• Not included Surface charging cable.

This RAVPower power bank features a high capacity of 23,000 mAh or about 85.1 Wh that can fully charge your Surface Pro model with 42 Wh up to 1 or 2 times. It has 3 ports, two of them are USB smart ports that can adapt the amount of current to your connected device, and another is a multi-voltage DC port that allows you to switch to 9V/12V/16V/19V/20V to comply with your Surface and other laptops.

This power bank also features a smart LCD screen that accurately displays power level, charging status and voltage selection. It uses a high-quality lithium-ion polymer battery cells that allow you to do at least five hundred recharging cycles. It does not include the Surface charging cable, so you need to purchase it separately.

5 PowerOak 50000mAh 185wh 6 Port(5/12/20v) Portable Charger

Backup Charger For Android

• Support 5/12/20V output.
• Support 12V output for Surface Pro 3/4/Book.
• Included 14 kinds of connectors.
• Large capacity 50,000 mAh.

Battery Backup Charger

• Can't charge Surface Pro 4 with Intel Core M3.
• Not included Surface charging cable.

This PowerOak power bank features an extremely high capacity of 50,000 mAh or about 185 Wh that can fully charge your Surface Pro model with 42 Wh up to 4.5 times. It has two 2.1A USB ports, two 1A USB ports, one 12V 2.5A DC port, and one 20V 3A DC port. With 12V 2.5A DC port, it provides enough voltage and current for charging your Surface Pro 3/4/Book properly but not for Surface Pro 4 with Core M3 as it doesn't have 15V output option for charging them.

Reds kingdom 1 3 download free. It uses a high-quality lithium-ion polymer battery cells that allow you to do at least one thousand recharging cycles with built-in 6 security protection. It does not include the Surface charging cable, so you need to purchase it separately.

Note The amount number of effective power bank battery capacity might be reduced upon energy loss through heat, cable, and the electrical circuit.